Privacy Policy
Privacy policy
This Privacy Policy describes how YokeFinds collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@yokefinds.com or by mail using the details provided below:
hello@yokefinds.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Customer support information
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
You can opt out of targeted advertising by:
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.dataprotection.ie/
Last updated: 2/04/2023
Top FAQs
How do I track my order?
How do I track my order?
Upon the dispatch of your order, you will receive an email containing a link that allows you to track its progress. Please note that there might be a brief delay between the receipt of this email and the availability of tracking information for your order. You can track your order by clicking here.
I am missing items from my order. What can I do?
I am missing items from my order. What can I do?
When you receive your parcels, please make sure to check the contents carefully. Smaller items may be packed inside the cartons of larger items.
Occasionally, orders are delivered in separate consignments and may arrive at different times. You can refer to your dispatch email to see if any items are scheduled to arrive separately.
Rest assured, you will not incur any additional postage costs for this. If you find that an item listed on the dispatch note is missing from your parcel, do not hesitate to contact us, and we will promptly look into the matter.
The tracking information indicates that my parcel has been delivered, however, I haven't received it yet.
The tracking information indicates that my parcel has been delivered, however, I haven't received it yet.
It's possible that the courier left your parcel with a neighbour. If you've checked with them and still can't locate your parcel, please get in touch with us for further investigation.
Should the tracking status show your parcel delivered to an address in Waterford, it indicates that your order has returned to our warehouse. We will contact you soon to address this.
How do I complete a Return?
How do I complete a Return?
Please click here for information on our Returns Policy.
Can I cancel my pre-order?
Can I cancel my pre-order?
Certainly, you have the option to cancel your pre-order provided that the stock hasn't yet been allocated to your order and the pre-authorization or payment hasn't been processed from your account. For any cancellations or changes to your payment details for the pre-order, please reach out to us at:
Email: hello@yokefinds.ie
WhatsApp: +353 083 805 2250
Shipping & Delivery
How long does it take for an online order to be delivered?
How long does it take for an online order to be delivered?
Standard Delivery:
Expect delivery within 3 - 5 working days for most orders, except for large or bulky items. Deliveries occur Monday to Friday, excluding public holidays. Orders placed during the weekend will be dispatched on the following Monday, public holidays excluded.
Express Delivery:
For orders placed before 8pm using Express Delivery, expect them within 1-2 working days, excluding large or bulky items. This service also runs Monday to Friday, excluding public holidays, with weekend orders dispatched on Monday, public holidays excluded.
Large or Bulky Items:
Items considered large or bulky, typically weighing over 30kg or with larger dimensions, may take 3 - 7 working days for delivery.
Shipping timelines for all orders will be confirmed at checkout.
Please be aware that these delivery times are estimates and not guaranteed, as there may be factors beyond our control. Yoke Finds cannot be held responsible for any delays outside of their control.
Click here for more info about shipping
Split Delivery
Split Delivery
We strive to deliver your entire order simultaneously, but occasionally, your items may arrive in different consignments, especially for orders that include both small and large or bulky items.
For large and bulky items, they are transported on a different trailer, which might result in a delay in the tracking updates. However, this usually doesn't impact the expected delivery timeframe. If your order hasn't arrived by the 14th working day, please contact us.
What time can I expect my order to be delivered?
What time can I expect my order to be delivered?
Your order will be delivered between 8:00 am and 8:00 pm.
Standard parcels are dispatched through An Post, Fastway, DPD, DHL or UPS, though some local exceptions may apply. For large bulky items, the courier will contact you to arrange a convenient delivery time. Additionally, we offer the option to deliver your order to your workplace. If choosing this option, please remember to include the company name.
Why has my order been cancelled?
Why has my order been cancelled?
There are a couple of reasons why your order might be cancelled. One reason could be due to a stock availability issue.
Another common reason is our online security system halting an order. This often happens if the cardholder's name and/or billing address details don't match the records of the bank or card provider.
Once an order is cancelled, it cannot be reinstated.
We will inform you via email if your order is cancelled.
No payment will be taken in this case, and we will initiate the cancellation of any pre-authorized payment on your account. It typically takes 5-8 working days for such payments to be released, though this can vary depending on your bank. Please note that this process is beyond Yoke Finds control.