Return Policy
YokeFinds Return Policy
Welcome to YokeFinds.ie! We are committed to ensuring your satisfaction with every purchase. Our return and refund policy is designed to be transparent and fair, ensuring a hassle-free experience for our valued customers in Ireland.
30-Day Return Period
You have 30 days from the date of receiving your item to request a return. Please note that returns will not be accepted after 30 days from the date of delivery.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We do not accept returns of items that are worn, damaged, washed, or altered in any way.
Please note that certain types of items are not eligible for return, including perishable goods, custom products, and personal care goods.
Return Process
To initiate a return, please contact us at hello@yokefinds.ie. We will provide you with instructions on how and where to send your return. Items sent back to us without prior authorization will not be accepted.
The customer is responsible for covering the cost of return postage. Return shipping charges are non-refundable.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, a new order for the correct product will be processed.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund, usually 5 working days.
Faulty Items
If you find that your product is faulty after 30 days from the date of delivery, we can offer a free reshipment of the same product. However, we cannot offer cash refunds for faulty products beyond the initial 30-day period.
Cancellations
You may request a cancellation or changes to your order details within 30 minutes of placing your order.
Contact Us
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at hello@yokefinds.ie.
Top FAQs
How do I track my order?
How do I track my order?
Upon the dispatch of your order, you will receive an email containing a link that allows you to track its progress. Please note that there might be a brief delay between the receipt of this email and the availability of tracking information for your order. You can track your order by clicking here.
I am missing items from my order. What can I do?
I am missing items from my order. What can I do?
When you receive your parcels, please make sure to check the contents carefully. Smaller items may be packed inside the cartons of larger items.
Occasionally, orders are delivered in separate consignments and may arrive at different times. You can refer to your dispatch email to see if any items are scheduled to arrive separately.
Rest assured, you will not incur any additional postage costs for this. If you find that an item listed on the dispatch note is missing from your parcel, do not hesitate to contact us, and we will promptly look into the matter.
The tracking information indicates that my parcel has been delivered, however, I haven't received it yet.
The tracking information indicates that my parcel has been delivered, however, I haven't received it yet.
It's possible that the courier left your parcel with a neighbour. If you've checked with them and still can't locate your parcel, please get in touch with us for further investigation.
Should the tracking status show your parcel delivered to an address in Waterford, it indicates that your order has returned to our warehouse. We will contact you soon to address this.
How do I complete a Return?
How do I complete a Return?
Please click here for information on our Returns Policy.
Can I cancel my pre-order?
Can I cancel my pre-order?
Certainly, you have the option to cancel your pre-order provided that the stock hasn't yet been allocated to your order and the pre-authorization or payment hasn't been processed from your account. For any cancellations or changes to your payment details for the pre-order, please reach out to us at:
Email: hello@yokefinds.ie
WhatsApp: +353 083 805 2250
Shipping & Delivery
How long does it take for an online order to be delivered?
How long does it take for an online order to be delivered?
Standard Delivery:
Expect delivery within 3 - 5 working days for most orders, except for large or bulky items. Deliveries occur Monday to Friday, excluding public holidays. Orders placed during the weekend will be dispatched on the following Monday, public holidays excluded.
Express Delivery:
For orders placed before 8pm using Express Delivery, expect them within 1-2 working days, excluding large or bulky items. This service also runs Monday to Friday, excluding public holidays, with weekend orders dispatched on Monday, public holidays excluded.
Large or Bulky Items:
Items considered large or bulky, typically weighing over 30kg or with larger dimensions, may take 3 - 7 working days for delivery.
Shipping timelines for all orders will be confirmed at checkout.
Please be aware that these delivery times are estimates and not guaranteed, as there may be factors beyond our control. Yoke Finds cannot be held responsible for any delays outside of their control.
Click here for more info about shipping
Split Delivery
Split Delivery
We strive to deliver your entire order simultaneously, but occasionally, your items may arrive in different consignments, especially for orders that include both small and large or bulky items.
For large and bulky items, they are transported on a different trailer, which might result in a delay in the tracking updates. However, this usually doesn't impact the expected delivery timeframe. If your order hasn't arrived by the 14th working day, please contact us.
What time can I expect my order to be delivered?
What time can I expect my order to be delivered?
Your order will be delivered between 8:00 am and 8:00 pm.
Standard parcels are dispatched through An Post, Fastway, DPD, DHL or UPS, though some local exceptions may apply. For large bulky items, the courier will contact you to arrange a convenient delivery time. Additionally, we offer the option to deliver your order to your workplace. If choosing this option, please remember to include the company name.
Why has my order been cancelled?
Why has my order been cancelled?
There are a couple of reasons why your order might be cancelled. One reason could be due to a stock availability issue.
Another common reason is our online security system halting an order. This often happens if the cardholder's name and/or billing address details don't match the records of the bank or card provider.
Once an order is cancelled, it cannot be reinstated.
We will inform you via email if your order is cancelled.
No payment will be taken in this case, and we will initiate the cancellation of any pre-authorized payment on your account. It typically takes 5-8 working days for such payments to be released, though this can vary depending on your bank. Please note that this process is beyond Yoke Finds control.