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Refund Policy

Can I cancel/change my order?

Our orders are processed in a short amount of time. This means that we normally can’t make any modifications once an order has been placed. If you would like to cancel or change your order, please send us an email at as quickly as possible after placing your order and we will do our best to help you. Unfortunately, we can’t guarantee that we will be able to cancel or modify your order after it has been placed.


The item I received is defective/incorrect, what can I do?

If you happened to receive the wrong product or it arrived damaged, please send us an email at within 48 hours of receiving the item. Please include photo evidence of the damaged product and your order number in the email.


I would like to get a refund, how can I go about this?

In order to be eligible for a refund, we ask that you return the product(s) you received within 14 days of receiving your order.

Once the order arrives and is inspected by our team, your refund will be processed and the amount you paid will be automatically credited in your original method of payment, in 2-7 business days. Keep in mind that the item(s) must be unused and in their original condition.

NOTE: Shipping and transaction fees are non-refundable.


What about the shipping costs?

When returning an item, you will be responsible for the payment of the returning shipping costs. Shipping costs are non-refundable. A trackable shipping method is mandatory, and we will not be able to process a refund if one is not used.


My package got lost/was stolen, what can I do?

We are not responsible for lost or stolen packages confirmed to have been delivered to the address provided for an order. Upon inquiry, we will confirm the address of delivery, as well as the date of delivery, tracking information and shipping carrier information for you to further investigate.


What if I mistakenly provide a wrong shipping address and my order gets returned?

If an order is returned or doesn’t reach the destination due to an incomplete/wrong address provided upon purchase, this is considered solely the responsibility of the customer and therefore we cannot be held accountable and will not issue a refund. If you realize that you have provided the wrong address, please email us at as quickly as possible in order to avoid the shipment of your order to an incorrect address.

If you have any further questions, please contact us at


Top FAQs


How do I track my order?

Upon the dispatch of your order, you will receive an email containing a link that allows you to track its progress. Please note that there might be a brief delay between the receipt of this email and the availability of tracking information for your order. You can track your order by clicking here.


I am missing items from my order. What can I do?

When you receive your parcels, please make sure to check the contents carefully. Smaller items may be packed inside the cartons of larger items.

Occasionally, orders are delivered in separate consignments and may arrive at different times. You can refer to your dispatch email to see if any items are scheduled to arrive separately.

Rest assured, you will not incur any additional postage costs for this. If you find that an item listed on the dispatch note is missing from your parcel, do not hesitate to contact us, and we will promptly look into the matter.


The tracking information indicates that my parcel has been delivered, however, I haven't received it yet.

It's possible that the courier left your parcel with a neighbour. If you've checked with them and still can't locate your parcel, please get in touch with us for further investigation.

Should the tracking status show your parcel delivered to an address in Waterford, it indicates that your order has returned to our warehouse. We will contact you soon to address this.


How do I complete a Return?

Please click here for information on our Returns Policy.


Can I cancel my pre-order?

Certainly, you have the option to cancel your pre-order provided that the stock hasn't yet been allocated to your order and the pre-authorization or payment hasn't been processed from your account. For any cancellations or changes to your payment details for the pre-order, please reach out to us at:

WhatsApp: +353 083 805 2250

Shipping & Delivery


How long does it take for an online order to be delivered?

Standard Delivery:
Expect delivery within 3 - 5 working days for most orders, except for large or bulky items. Deliveries occur Monday to Friday, excluding public holidays. Orders placed during the weekend will be dispatched on the following Monday, public holidays excluded.

Express Delivery:
For orders placed before 8pm using Express Delivery, expect them within 1-2 working days, excluding large or bulky items. This service also runs Monday to Friday, excluding public holidays, with weekend orders dispatched on Monday, public holidays excluded.

Large or Bulky Items:
Items considered large or bulky, typically weighing over 30kg or with larger dimensions, may take 3 - 7 working days for delivery.

Shipping timelines for all orders will be confirmed at checkout.

Please be aware that these delivery times are estimates and not guaranteed, as there may be factors beyond our control. Yoke Finds cannot be held responsible for any delays outside of their control.

Click here for more info about shipping


Split Delivery

We strive to deliver your entire order simultaneously, but occasionally, your items may arrive in different consignments, especially for orders that include both small and large or bulky items.

For large and bulky items, they are transported on a different trailer, which might result in a delay in the tracking updates. However, this usually doesn't impact the expected delivery timeframe. If your order hasn't arrived by the 14th working day, please contact us.


What time can I expect my order to be delivered?

Your order will be delivered between 8:00 am and 8:00 pm.

Standard parcels are dispatched through An Post, Fastway, DPD, DHL or UPS, though some local exceptions may apply. For large bulky items, the courier will contact you to arrange a convenient delivery time. Additionally, we offer the option to deliver your order to your workplace. If choosing this option, please remember to include the company name.


Why has my order been cancelled?

There are a couple of reasons why your order might be cancelled. One reason could be due to a stock availability issue.

Another common reason is our online security system halting an order. This often happens if the cardholder's name and/or billing address details don't match the records of the bank or card provider.

Once an order is cancelled, it cannot be reinstated.

We will inform you via email if your order is cancelled.

No payment will be taken in this case, and we will initiate the cancellation of any pre-authorized payment on your account. It typically takes 5-8 working days for such payments to be released, though this can vary depending on your bank. Please note that this process is beyond Yoke Finds control.